Cancellation Policy
Cancellations or changes to bookings will not be permitted for any reason. Once confirmed a booking cannot be refunded or altered in any way. However, bookings may be rescheduled to a mutually convenient date if required.
Smoking
All of our properties are non-smoking.
Excessive Noise & Functions
We like our guests and neighbours to enjoy a peaceful stay. For this reason, we ask you not to be excessively noisy or to hold functions at our properties. A security company may be called to investigate complaints of excessive noise or anti-social behaviour ,incurring a charge for call out. Guests not adhering to this policy may be asked to leave.
Accommodation
Accommodation arrangements are based on using existing bedding. Persons under 18 years must be accompanied by an adult.
Number of Guests
The number of guests should not exceed the number stated on the Confirmation Notice or subsequently agreed to by email. Fees will apply for extra guests not agreed with the owners in advance. The fee for extra guests is charged at an additional person rate. The owner reserves the right to use existing payment facilities to charge the extra fee for the exceeded number of additional guests.
Departure
The property should be left in the same condition as it was found on arrival. Any damage, breakages, theft and loss are the guest’s responsibility during their stay. The owner reserves the right to use existing payment facilities to compensate for damage, breakages or theft to the property.
Cleaning
The owner reserves the right to use existing payment facilities to charge for excess cleaning costs incurred as a result of guests’ actions.
Check Out
Check-out time is 10am, to allow time to prepare the property for the next guests.
Loss
The owners take no responsibility for the guests’ personal property. Please ensure you lock up safely each time you leave the premises and protect your belongings.